Privacy Policy

Privacy Policy – Hotel Presidency, Surat

Last Updated: 17 October 2026

1. Introduction

Welcome to Hotel Presidency, Surat. We respect your privacy and are committed to protecting the personal information you share with us through our website, booking services, and other communication channels.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a reservation, or stay at our hotel.

2. Information We Collect

We may collect the following information when you interact with Hotel Presidency:

  • Personal Information: Name, phone number, email address, and residential address.

  • Booking Information: Check-in and check-out dates, room preferences, number of guests, and special requests.

  • Payment Information: Transaction details and payment confirmation. Payment card information may be processed by authorized payment providers.

  • Identification Information: Government-issued identification details where required for hotel check-in and applicable legal compliance.

  • Technical Information: IP address, browser type, device information, and website usage data, where applicable.

3. How We Use Your Information

Hotel Presidency may use your information to:

  • Process and manage room reservations.

  • Provide check-in, check-out, and guest services.

  • Communicate booking confirmations, updates, and important notices.

  • Process payments and manage refunds, where applicable.

  • Respond to enquiries, feedback, and customer support requests.

  • Improve our website, services, and guest experience.

  • Prevent fraud, protect hotel security, and comply with applicable laws.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers, such as booking platforms, payment processors, website service providers, and technology partners, when necessary to provide our services.

We may also disclose information when required by law, by a lawful government request, or to protect the rights, safety, and security of our guests and hotel.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the user experience.

You may be able to manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

If third-party analytics or advertising tools are used, their data practices may also apply.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil bookings, provide hotel services, meet applicable legal and accounting requirements, resolve disputes, and protect our legitimate interests.

The retention period may vary depending on the type of information and applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to raise concerns about how your information is processed.

You may contact us using the details below to submit a privacy-related request. We may need to verify your identity before processing your request, and certain information may need to be retained to comply with legal requirements.

9. Third-Party Websites

Our website may contain links to third-party booking platforms, payment services, or other websites. Hotel Presidency is not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of those third parties before providing your personal information.

10. Children's Privacy

Our website and booking services are not intended to collect personal information from children independently without appropriate authorization where required by law. Information relating to children staying at the hotel may be processed when necessary for legitimate booking, safety, and legal compliance purposes.

11. Changes to This Privacy Policy

Hotel Presidency may update this Privacy Policy from time to time to reflect changes in our services, website practices, or legal requirements. Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Hotel Presidency

Address: 3rd Floor, Udhana - Magdalla Road, Above Zula House, Near Sajawat Furniture, Sosyo Circle, Gandhi Kutir, Surat, Gujarat 395002, India.

Phone: +91 96244 77143

Location: Surat, Gujarat, India.

We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable laws.

Thank you for choosing Hotel Presidency, Surat. We value your trust and are committed to treating your personal information responsibly.