Terms and Conditions

Terms and Conditions – Hotel Presidency, Surat

Last Updated: 17 October 2026

1. Introduction

Welcome to Hotel Presidency, Surat. By accessing our website, making a reservation, or using our hotel services, you agree to these Terms and Conditions.

Please read these terms carefully before making a booking. If you do not agree with these terms, please refrain from using our website or services.

2. Hotel Information

Hotel Name: Hotel Presidency

Address: 3rd Floor, Udhana - Magdalla Road, Above Zula House, Near Sajawat Furniture, Sosyo Circle, Gandhi Kutir, Surat, Gujarat 395002, India.

Contact Number: +91 96244 77143

3. Room Reservations

All room reservations are subject to availability and confirmation by the hotel.
Guests must provide accurate contact and booking information when making a reservation.
Room rates may vary depending on the room category, dates, occupancy, seasonal demand, and applicable offers.
A reservation is considered confirmed once the required confirmation has been issued by the hotel or the relevant booking platform.
Special requests, including specific room preferences and additional amenities, are subject to availability and may incur additional charges where applicable.

4. Room Categories and Amenities

Hotel Presidency offers room categories that may include:

Presidency Grand King: Deluxe King Room designed for a comfortable stay.
Presidency Royal Jacuzzi: Luxury Deluxe Room featuring a jacuzzi bathtub.

Room descriptions, photographs, facilities, and amenities are provided for general information. Actual room layouts, views, furnishings, and available amenities may vary by room. Guests are encouraged to confirm specific requirements before booking.

5. Check-In and Check-Out

Check-in and check-out times will be communicated during the reservation process or confirmed directly by the hotel.

Guests must present valid identification documents as required by applicable Indian laws and hotel procedures.

Early check-in and late check-out are subject to availability and may involve additional charges.

The hotel reserves the right to refuse accommodation where legally permissible, including in cases involving invalid documentation, safety concerns, or failure to meet applicable booking requirements.

6. Rates and Payments

All room rates and applicable taxes or additional charges will be communicated during the booking process.
Guests are responsible for paying the amounts applicable to their confirmed reservation.
Payments may be accepted through the payment methods made available by the hotel or its booking partners.
Any advance payment, deposit, or outstanding balance must be settled according to the booking terms.
Promotional rates and special offers may be subject to additional conditions.

7. Cancellation and Refunds

Cancellations, modifications, and refunds are governed by the applicable booking terms and the hotel's published Return and Refund Policy.

Some bookings may be non-refundable or subject to cancellation charges. Guests should review the terms displayed at the time of reservation.

For bookings made through third-party platforms, guests may need to submit cancellation or refund requests through the platform used to make the reservation.

Nothing in these terms excludes any rights or remedies available under applicable law.

8. Guest Responsibilities

Guests staying at Hotel Presidency are expected to:

Provide accurate personal and reservation information.
Follow hotel rules, safety instructions, and applicable laws.
Respect other guests, hotel staff, and hotel property.
Avoid unlawful activities, excessive disturbance, and conduct that threatens the safety or comfort of others.
Use hotel facilities and amenities responsibly.
Pay for any verified damage caused to hotel property, subject to applicable law and a fair assessment.

The hotel may take appropriate action in response to serious misconduct, subject to applicable law.

9. Jacuzzi and Room Amenities

Jacuzzi facilities, where included in the booked room category, must be used according to the hotel's safety instructions.

Guests are responsible for following posted guidance and reasonable staff instructions when using hotel amenities. Access to particular facilities may occasionally be restricted for maintenance, safety, or operational reasons.

Guests with specific accessibility or accommodation needs should contact the hotel before making a reservation.

10. Property Damage and Personal Belongings

Guests are expected to take reasonable care of hotel property, furniture, fixtures, and amenities.

The hotel may seek compensation for verified damage caused by a guest, subject to applicable law and a reasonable assessment of the loss.

Guests should take appropriate care of their personal belongings and report lost property to hotel staff promptly. Any hotel responsibility for lost, stolen, or damaged belongings will be determined in accordance with applicable law.

11. Website Use

The content on the Hotel Presidency website, including text, images, branding, and descriptions, is intended for personal and informational use unless otherwise stated.

Users must not misuse the website, attempt unauthorized access, interfere with its operation, submit fraudulent information, or use its content in violation of applicable law or third-party rights.

We make reasonable efforts to keep website information accurate and current, but room availability, prices, amenities, and offers may change.

12. Third-Party Services and Links

Our website may contain links to third-party booking platforms, payment providers, or other external services.

These services may have their own terms, conditions, and privacy policies. Hotel Presidency is not responsible for third-party content or practices beyond its legal responsibilities.

13. Privacy and Personal Information

Personal information provided during booking or while using hotel services will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Guests should review the Privacy Policy to understand how their information may be collected, used, stored, and shared.

14. Changes to Services and Terms

Hotel Presidency may update room descriptions, amenities, rates, services, or these Terms and Conditions when necessary.

Updates to these terms will be published on the website with a revised date. Any changes affecting an existing confirmed reservation will be handled in accordance with the applicable booking agreement and law.

15. Limitation of Liability

Hotel Presidency will exercise reasonable care in providing accommodation and related services.

To the extent permitted by applicable law, the hotel is not responsible for interruptions or losses arising from circumstances beyond its reasonable control. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable statutory consumer rights.

16. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of India.

Any dispute arising in connection with hotel bookings or services will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, without limiting any mandatory rights available to consumers.

17. Contact Us

For questions regarding these Terms and Conditions, room reservations, hotel facilities, or other services, please contact:

Hotel Presidency